Returns

Thirty days

If the Tondo is not right for your family, send it back within thirty days of delivery and we will refund it. It needs to be in a condition we could reasonably sell on — used is fine, chewed is not.

We would genuinely rather have the player back than have it sitting unloved in a cupboard.

How to do it

1. Email hello@tondotoys.com with your order number.
2. We send you a return address and, inside the United States, a prepaid label.
3. Post it. We refund to the original payment method once it arrives.

Refunds are processed within three working days of the parcel reaching us. How quickly it then appears is up to your bank, which is usually another two to five days.

Returning from outside the United States

We will still refund it, but you cover the return postage and we cannot refund any import duty you were charged on the way in — that is between you and your own customs authority, and they will usually refund it themselves on proof of return.

Story discs

Unopened disc packs can go back within thirty days on the same terms. Opened ones we cannot resell, so we cannot take those back unless something is wrong with them — in which case tell us and we will replace them.

If something is faulty

Write to us. A fault is our problem, not yours, and it is not the same thing as a return: we will repair or replace it, and we will pay the postage both ways.